EcoQualityinc.com Returns and Refund Policy
At EcoQualityinc.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer the following returns and refund policy:
Return Policy
-
Eligibility: You may return items within 30 days of delivery if they arrive opened or damaged.
-
Condition: Returned items must be in their original packaging and condition, except where the product is opened or damaged upon receipt.
-
Restocking Fee: A 25% restocking fee will apply to all returned items.
Refund Policy
-
Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
Refund Method: Approved refunds will be processed and applied to your original method of payment within 5-10 business days.
-
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise specified or mentioned by our customer service team.
How to Initiate a Return
To initiate a return, please contact our customer service team at info@ecoqualityinc.com or by giving us a call at 1-877-888-0326. We will provide you with a return authorization and instructions on how to proceed.
Thank you for choosing EcoQualityinc.com. We appreciate your business and are committed to providing you with the highest level of service.